TRANSPORT AND DELIVERY

How are the ordered products delivered?

We ship from Italy to most International destinations, using Postal Service Registered Mail with return receipt (standard service). Shipping requires signature upon delivery.

Standard Service: € 11,75 ALL EXPENSES INCLUDED

Standard Service takes approximately 1-2 weeks to most locations depending on the country. The delivery time with standard shipping option is NOT guaranteed. It is merely computed based on the average delivery time of majority of orders shipped through standard mail. Although we make every effort to ship all orders within 1-5 business days, their delivery is beyond our control and it entirely depends on the postal service. Therefore some orders may take much longer to arrive.

Please notice Registered Mail does not provide tracking service during transit. You will only receive delivery or attempted delivery information.

To ensure your order arrives on time for the special occasions, we highly recommend you place your order as early as possible.

How is the payment done?

By credit card through the secure server of Banca Sella (no sensitive data will be transmitted to us) or with PayPal

How long does it take to receive the ordered products?

All orders will be shipped after credit card approval and order processing. This process may take 1 to 5 business days at which time the order will be posted.

The delivery time depends on the post office service from the country where it is done, but we send the parcel within 5 working days from the order.

For large, corporate or special purchases the lead time will be arranged with the customer before placing an order.

For inquiries about your shipment, about the transport or about the products, do not hesitate to call us at: 00 39 0541 86 30 13  or  00 39 339 136 1616 or write an e-mail to

Return policy

If you are in EEC country you may return items sold by Profumo.it within 15 days of delivery for a full refund of their price.
The product should be in its original packaging and should not be noticably consumed.

We CANNOT accept returns from NON EEC countries, including USA, because of the custom charges and paper work that such a return would entail.
For this reason we have set up a sampling program, in order to allow our customers to test small bottles of our perfumes.

If you are from an EEC country and you wish to return a product, just contact us at and we will guide you through the process of returning our product.
As a general policy we do not accept any unannounced parcel.

Are refundable only the products sold in sealed spray bottles whose contents cannot possibly be tampered with, such as the scents of the soul, special scents and perfumetherapy fragrances.
Products sold in dropper or unsealed bottles such as products for Aromatherapy, Sheikhs perfumes  or raw materials such as the tincturing kits are not refundable.

You should expect to receive your refund within four weeks of sending your package to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item

See also our Privacy policy